Terms & Conditions

Before using this site or placing an order with us please:

Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations and returns policy at clause and limitation of our liability and your indemnity.


This Website is owned and operated by The Raza Group Limited, a limited company (trading as Primal Snack Box), registered in England and Wales under company number: 10525380. Our trading address is: Tedburn, 222 Hale Road, Hale, Cheshire, WA15 8EB.

Throughout the site, the terms “we”, “us” and “our” refer to Primal Snack Box. Primal Snack Box offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


These Terms & Conditions are subject to change, with or without notice to you, at our sole discretion. The Terms and Conditions applicable to your access to and use of this website will be the version that is current and displayed on the website as at each date you access the website.

Every time you use this site or place an order with us, please consult these Terms to ensure that you are aware and understand the conditions of a contractual engagement.

Please click on the button marked “I Accept” when subscribing or making a purchase with us if you accept these Terms.

By making a purchase on this site, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.


You will be able to access parts of the website without having to register any details with us. However, from time to time certain areas of this website may be accessible only if you are a registered user.


To be eligible to use this site or make any purchases with us and enter any legal contracts you must fit the eligibility criteria.

The Primal Snack Box service is not available to:

  • Minors under the age of 18 and
  • Those who cannot enter into binding contracts.
  • Those outside the United Kingdom

If you are under 18, you may only use the Website in conjunction with, and under the supervision of, a parent or guardian. If you do not qualify, you must not use our Website.

If you do not qualify, you may not use the service provided by Primal Snack Box Service or the site.


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


Your submission of personal information through the store is governed by our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. To view our Privacy Policy click HERE.


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


When ordering with you, you agree to enter the contract as set out by these Terms and Conditions. For any reason, we reserve the right to withdraw our services at any time, where necessary decline your order. If we decide to decline your order, we will notify you via e-mail. You cannot withdraw or cancel your order except for in the circumstances as stated in these Terms and Conditions.

We aim to provide the best possible service, but on occasions errors may occur. Any proposed delivery dates are estimates and are based on product availability and processing time. Once your order has been dispatched, the goods are now in your ownership and are therefore your responsibility. Once payment has been taken and goods are in your ownership, it is your responsibility to inspect goods received.


Contents of the boxes are subject to change, dependent on product availability at the time. The contents of each cycle of box may vary dependent on product supply. The items in the box will be in rotation and we reserve the right to change the contents at any time.

The contents of Primal Snack Box will offer a variety of products and it is your responsibility to decide whether or not Primal Snack Box is suitable for your dietary needs. The box is not suitable for vegans, as it will contain a combination of meat products, as well as those that contain honey. Many of our products do contain nuts and so would not be suitable for those suffering from nut allergies.

Please note that some products are manufactured in a facility that produces food containing gluten, wheat, dairy, eggs, nuts and soya. It is the customer’s responsibility to consult the labels of the individual items for allergy information. Please consult product manufacturers for further information regarding factory/production conditions. We are not liable for any reactions caused from consuming any of the contents of the box.

If you have particular concerns, please do not hesitate to get in touch with us at info@primalsnackbox.co.uk


Payment can be made by any major credit or debit card or through an electronic payment account as indicated on the order form/checkout page.

By placing an order, you consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form.
Payment will be debited and cleared from your account before the dispatch of the goods or provision of the service to you.

On completion of your order the relevant payment will be taken immediately from your credit or debit card and fortnightly or monthly here after if you have selected a subscription purchase.
You agree not to hold us responsible for banking charges incurred due to payments on your account.
We reserve the right to change the fees for any services at any time. We agree to notify you at least 30 days in advance of any change in fees.


All our subscription boxes are sent out in the first week of the month.

All One-off and Explorer boxes that are ordered before 1pm are dispatched the same day. All orders after 1pm will be dispatched the following day.

We cannot dispatch any boxes unless payment has been taken.


Boxes will be dispatched on the Friday following your first payment or renewed billing date. We reserve the right to take longer.

We currently send our boxes via a Royal Mail second-class postage service. We estimate that boxes will arrive within 2 – 3 working days from dispatch, although actual delivery times may vary.

Proof of delivery is not obtained for this service and Primal Snack Box is not responsible for any delays outside our control that relate to the delivery of the boxes.

If necessary, we reserve the right to use alternative delivery methods without prior notification.

It is the customer’s responsibility to report all lost boxes to us within 7 days from the dispatch date. Customers are obliged to comply with either Royal Mail’s claim compensation process or Primal Snack Box process. Failure to comply with these processes will result in no refund being issued.

Primal Snack Box is not be liable for any delay in the delivering of purchases, or the performance of the delivery service, however caused.

If you change address, you are responsible for updating your address details in your account. You can update your address details by logging in to your account or contacting us at info@primalsnackbox.co.uk. You will be liable for any boxes posted to the wrong location.

We reserve the right to cancel your membership if it becomes apparent that in our sole opinion the postal service in your area is too unreliable.


Our Website is only intended for use by customers resident in England, Wales, Scotland and Northern Ireland (the United Kingdom).

We will not accept orders for goods from individuals located outside the United Kingdom.


Members can cancel their Primal Snack Box subscription at any time. This can be done by either:

• Cancelling via account settings, which will be effective immediately.
• Cancelling via an email to info@primalsnackbox.co.uk, which will be effective from the moment the email is read by Primal Snack Box. Sufficient details must also be supplied to identify your account.

You must give us a cancellation notice of at least 3 days prior to your scheduled billing date. If we receive the cancellation notice after or within 3 days prior to your scheduled billing date, the cancellation of On-going Services will come into action the following month.

There are no cancellation fees.


If you are unsatisfied with your Primal Snack Box, please contact us info@primalsnackbox.co.uk to make a returns claim. You must do this within 7 days of receiving the box. Any claims made after this 7-day period will not be eligible for a refund.

Please return the box, with its entire contents unopened to: Primal Snack Box, Tedburn, 222 Hale Road, Hale, Cheshire, WA15 8EB.

Products must be returned by Royal Mail unopened and undamaged in the original packaging. We will not issue a full refund if items are missing/ opened. Please keep your proof of postage for future reference, should your goods get lost in the post.

In the event that the returned goods are never received by Primal Snack Box, we will request the proof of postage in order to issue a refund. If you are not able to provide this proof, Primal Snack Box reserves the right not to issue a refund in this case.


If the some of the contents of the box are in an unsatisfactory or faulty condition, please returns the items to: Primal Snack Box, Tedburn, 222 Hale Road, Hale, Cheshire, WA15 8EB.

We may request that you take a photo of the defective items first, before we send out a replacement item.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.


If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@primalsnackbox.co.uk


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@primalsnackbox.co.uk and send your item to: Primal Snack Box, 222 Hale Road, Hale, Cheshire, WA15 8EB.


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.


In no case shall Primal Snack Box, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for:

• For death or personal injury caused by our negligence;
• Under section 2(3) of the Consumer Protection Act 1987; or
• For fraud or fraudulent misrepresentation;

We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but limited to:
• loss of income or revenue
• loss of business
• loss of profits or contracts
• loss of goodwill
• loss of anticipated savings
• loss or corruption of data, or
waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

If you have any queries about our Terms and Conditions, please get in touch with us at info@primalsnackbox.co.uk


Primal Snack Box is an online shop selling a subscription to a monthly snack box that is considered suitable for those wishing to follow a paleo or primal lifestyle. We made every effort to ensure that the products represented in the box, reflect the general guidelines of the paleo or primal diet.

The definitions of what food items are or are not paleo are often variable, depending on various sources.

The health benefits of following a paleo or primal diet are widely endorsed. Primal Snack Box and its employees do not claim to be nutritionists and the guidelines of the diet and its benefits for achieving optimal health are shaped by widely acclaimed published materials. It is not intended for the information presented on the website to be an authority for medical diagnoses. For symptoms of illnesses, we recommend that you seek assistance from a professional medical practitioner.

Primal Snack Box does not accept any liability for any loss (direct or indirect) as a result of relying on information on the website, in respect of error or omission.

ALWAYS READ THE LABEL. If you suffer from known allergies, please read the product’s ingredients list prior to consumption. If you are unsure about the ingredients of a product please consult the manufacturer. Primal Snack Box does not accept responsibility to any adverse reactions caused by consumption of any product.

All images, media and text are our own and cannot be used in anyway without our permission. Plagiarism will result in legal action.

We want to make your shopping experience as pleasant as possible and so we endeavour to ensure that your needs are met.

Should you be unsatisfied with your products, or experience at Primal Snack Box please inform us at info@primalsnackbox.co.uk.